How Shepley Bulfinch Improved Knowledge Sharing through Measurement

AskFinch Defining Moment

The Defining Moment

In 2014, Mark Finneral, a director and technical architect at Shepley Bulfinch, logged over 177 questions and answers in an excel spreadsheet.

Mark was a magnet for questions because he is both technically savvy and a “nice guy.” Folks from both inside and outside the firm asked him very detailed, technical questions. While he was more than happy to answer the questions, he was starting to become concerned that the value he was providing to other project teams was coming at the expense of his utilization rate on his own projects. Perhaps even more concerning to Mark, was the the fact that only the people who asked him questions got value out of the face-to-face exchanges. (Well, Mark found the exchanges personally valuable as well.)

When the Technical Advisory Group (TAG) at Shepley Bulfinch learned about Mark’s spreadsheet, they realized they had a problem, which led them to ask the following questions:

  1. Is the quality of answers people are getting dependent on who they know and where they sit?
  2. Are we answering the same questions over and over?
  3. Are we learning from the experience of others?

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Posted: November 11th, 2016 | Filed under: Insights | No Comments »

4 Ways to Connect with Knowledge Architecture at Deltek Insight 2016

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Each year we look forward to connecting with our clients at Deltek Insight. Insight provides a great opportunity to learn about Deltek’s latest technology, share strategies and tactics for successful implementations, discuss ideas for building on the Deltek platform, and learn how Knowledge Architecture clients are using Synthesis to get a higher return on their investments in Deltek Vision and Deltek Ajera.

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Posted: October 31st, 2016 | Filed under: General | Comments Off on 4 Ways to Connect with Knowledge Architecture at Deltek Insight 2016

Announcing our Keynote Speakers for KA Connect 2017

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KA Connect 2017, will take place at San Francisco’s Yerba Buena Center for the Arts on May 2nd and 3rd.

We are happy to announce Larry Prusak and Dorothy Leonard as our keynote speakers. They are wonderful speakers, experts in their fields, and each will lend a valuable industry outsider’s perspective to our AEC knowledge management community. We’re certainly looking forward to their talks.

If you are passionate about helping your AEC firm find, share, and manage knowledge more effectively, this is the conference for you.

We hope you’ll join us.

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Posted: September 25th, 2016 | Filed under: General | Comments Off on Announcing our Keynote Speakers for KA Connect 2017

Drew Wiberg on Building Knowledge Strategies with Search Data

Trying to manage knowledge without a strategy is like trying to sit at a table without a chair. In this video from KA Connect 2016, Drew Wiberg will methodically walk you through how he used search data to build a knowledge strategy for Eppstein Uhen Architects.

Take notes as Drew outlines the four legs of his knowledge strategy:

  • Search: Improve the reach of search queries and control preferred results
  • Navigation: Use Navigational Queries to inform efficient intranet design
  • Content: Identify and fill gaps in the knowledge base with new content
  • Education: Make educated guesses on the training needs of your firm

Don’t end up like Ichabod Crane, without a seat at the table. (I know that doesn’t make sense to you now, but Drew will cover how his experience with The Legend of Sleepy Hollow relates to knowledge strategy in the first minute and a half of his talk.)

Building Knowledge Strategies with Search Data

Drew Wiberg of Eppstein Uhen Architects at KA Connect 2016.

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Posted: September 6th, 2016 | Filed under: Insights | Comments Off on Drew Wiberg on Building Knowledge Strategies with Search Data

Introducing Synthesis Search Optimization

Search Optimization is featured in Synthesis 5.2, the latest release of our social intranet for architects and engineers. The goal of Search Optimization is to provide you with the insights and tools you need to realize best in class intranet search.

Analyze Underperforming Terms
Detailed Search Logs and Search Sessions will help you understand why certain search terms perform poorly and provide insights on how to improve them.

Provide the Right Content
Search Log analysis helps take the guesswork out of determining what content your users really want.

Fine Tune Your Search Engine
Best Bets and Synonyms allow you to immediately improve the relevance of your intranet’s search results.

Measure + Benchmark Performance
Search Scores, Testing, Key Stats, and Benchmarking allow you to evaluate your intranet’s search performance.

Are you ready to optimize your intranet’s search?
Synthesis 5.2 is now available. Contact us to get started.

Posted: July 5th, 2016 | Filed under: Synthesis | Comments Off on Introducing Synthesis Search Optimization

KA Connect 2016 Conference Videos Now Available

All 25 talks, interviews, and panel discussions from KA Connect 2016 are now available online.

Enjoy.

Posted: June 21st, 2016 | Filed under: General | Comments Off on KA Connect 2016 Conference Videos Now Available

Please Welcome Fred White to the Knowledge Architecture Team


 

Fred recently joined us as a software engineer and we are happy to have him settling in and finding his groove as part of the Knowledge Architecture team. He has worked in and around architecture and engineering for over 20 years as a management consultant, researcher, and publisher.

Prior to joining Knowledge Architecture, Fred founded Practice Lab, which helped professional services firms securely collect and share business benchmarking data to see how they stacked up against their peers. Fred was also a co-founder of the management consulting firm ZweigWhite.

Fred has a BFA in Writing and Publishing from Emerson College. He’s a dad, guitarist, drummer, runner, sometimes blogger, and enjoys cats, new ideas, building stuff, and solving problems.

Fred is currently working on building out Synthesis Search Optimization, the first major component of our Synthesis Analytics platform, which we will be shipping to clients later this spring. He is based in Boston.

Welcome Fred!

Posted: March 4th, 2016 | Filed under: General | Comments Off on Please Welcome Fred White to the Knowledge Architecture Team

Synthesis Search Just Got Smarter

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Synthesis Search Suggestions. Available December 1.

Search Suggestions will be featured in the next release of Synthesis, our social intranet for architects and engineers. Our objective with Search Suggestions is to increase the findability of your firm’s data and improve the speed and accuracy of each Synthesis search. In short, we want to help you find the virtual needle in the haystack.

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Posted: November 1st, 2015 | Filed under: Synthesis | Comments Off on Synthesis Search Just Got Smarter

KA Connect 2015 Conference Videos Now Available

The talks from KA Connect 2015 are now available online.

Enjoy.

Posted: July 13th, 2015 | Filed under: General | Comments Off on KA Connect 2015 Conference Videos Now Available

Introducing Synthesis 5

Synthesis 5 is the latest release of our social intranet for architects and engineers.

We redesigned Search, renovated Profiles, and enhanced the Stream.

Take a look.

Posted: April 14th, 2015 | Filed under: Synthesis | Comments Off on Introducing Synthesis 5