We’re Taking KM in the AEC Industry to the Next Level

Join us in welcoming Jennifer Faist as Knowledge Architecture’s new Director of Knowledge Management.

Jennifer built and developed the Knowledge Management teams at Gensler and HKS, two large and well respected AEC firms. She brings deep experience and a rich understanding of what it takes to make Knowledge Management programs succeed in our industry.

One of our top priorities has always been to differentiate ourselves through AEC industry specific expertise. As we grow and evolve this continues to be a cornerstone of our strategy and is just one of the many reasons we asked Jennifer to join our team.

Over the last seven years, Knowledge Architecture has helped over 75 leading architecture and engineering firms launch Synthesis Intranets. We have run over a dozen Synthesis Workshops and hosted six Knowledge Management conferences for the AEC industry. Our work has been fueled by our mission to help architecture and engineering firms find, share, and manage knowledge more effectively.

“The AEC community looks to Knowledge Architecture for insights on developing knowledge management methods and tactics, as well as guidance on how to build connected organizations,” said Jennifer. “I look forward to expanding the knowledge management dialogue with our clients and discussing strategies for creating cultures of curation, sharing, and collaboration.”

We’re looking forward to working with Jennifer to develop the community, ideas, processes, and services necessary to help our clients take their Knowledge Management programs to the next level.

Welcome, Jennifer!

How to Connect with Jennifer

Jennifer can be reached at jfaist@knowledge-architecture.com.

I’ll be interviewing Jennifer at KA Connect 2016 in a session called “10 Things I Wish I Knew Before Becoming a Knowledge Manager” on May 11.

Posted: April 5th, 2016 | Filed under: General | No Comments »

Please Welcome Fred White to the Knowledge Architecture Team


 

Fred recently joined us as a software engineer and we are happy to have him settling in and finding his groove as part of the Knowledge Architecture team. He has worked in and around architecture and engineering for over 20 years as a management consultant, researcher, and publisher.

Prior to joining Knowledge Architecture, Fred founded Practice Lab, which helped professional services firms securely collect and share business benchmarking data to see how they stacked up against their peers. Fred was also a co-founder of the management consulting firm ZweigWhite.

Fred has a BFA in Writing and Publishing from Emerson College. He’s a dad, guitarist, drummer, runner, sometimes blogger, and enjoys cats, new ideas, building stuff, and solving problems.

Fred is currently working on building out Synthesis Search Optimization, the first major component of our Synthesis Analytics platform, which we will be shipping to clients later this spring. He is based in Boston.

Welcome Fred!

Posted: March 4th, 2016 | Filed under: General | Comments Off on Please Welcome Fred White to the Knowledge Architecture Team

Synthesis Search Just Got Smarter

Synthesis 5_1 Hero

  

Synthesis Search Suggestions. Available December 1.

Search Suggestions will be featured in the next release of Synthesis, our social intranet for architects and engineers. Our objective with Search Suggestions is to increase the findability of your firm’s data and improve the speed and accuracy of each Synthesis search. In short, we want to help you find the virtual needle in the haystack.

Read the rest of this entry »

Posted: November 1st, 2015 | Filed under: Synthesis | Comments Off on Synthesis Search Just Got Smarter

KA Connect 2015 Conference Videos Now Available

The talks from KA Connect 2015 are now available online.

Enjoy.

Posted: July 13th, 2015 | Filed under: General | Comments Off on KA Connect 2015 Conference Videos Now Available

Introducing Synthesis 5

Synthesis 5 is the latest release of our social intranet for architects and engineers.

We redesigned Search, renovated Profiles, and enhanced the Stream.

Take a look.

Posted: April 14th, 2015 | Filed under: Synthesis | Comments Off on Introducing Synthesis 5

Announcing the Synthesis Mobile Share Extension for iPhone

Our new Share Extension makes it easy to share photos and links on Synthesis Mobile from common iPhone apps like Camera and Safari.

This video provides step-by-step instructions for enabling the Share Extension as well as examples of using it to post a photo and share a link.

The Synthesis Mobile Share Extension is available in Synthesis Mobile 3.1 (the version currently in the App Store) and requires iOS 8.1 or higher.

Posted: March 25th, 2015 | Filed under: General, Synthesis | Comments Off on Announcing the Synthesis Mobile Share Extension for iPhone

Is Your Intranet Mobile?

With Synthesis Mobile 3 you can use the stream to stay connected with your firm’s news, updates, and ideas, compose and comment on posts, and share photos and links—all from the convenience of your iPhone.

In addition, Synthesis Mobile 3 aggregates the most important information about employees, contacts, projects, companies, and opportunities from Deltek Vision, Axomic OpenAsset, and Newforma Project Center.

Sound like a great way for your firm to start the new year?

Contact us to learn more about Synthesis, Knowledge Architecture’s social intranet for architecture and engineering firms.

Posted: December 8th, 2014 | Filed under: Synthesis | Comments Off on Is Your Intranet Mobile?

Announcing our Keynote Speakers

KA_Connect_2015_Blog

Keynote Speakers

  

Social Learning as a Transformative Strategy
Etienne Wenger-Trayner
Beverly Wenger-Trayner

Etienne and Beverly Wenger-Trayner are world-renowned social learning theorists and practitioners. Etienne has authored and co-authored seminal books on social learning, including Cultivating Communities of Practice and Situated Learning, where the term “communities of practice” was coined. Beverly’s expertise is in the design and facilitation of learning in international contexts, including communities, networks, activities, and the use of technology.

Taking Knowledge to Market
Katrina Pugh

Katrina (Kate) Pugh is Academic Director of the Columbia University Information and Knowledge Strategy program and president of AlignConsulting, specializing in business planning and knowledge-based transformation. Kate is general editor and co-author of Smarter Innovation and author of Sharing Hidden Know-How. She consults and lectures widely, and is a lead benchmarker with the Digital Workplace Group (formerly Intranet Benchmarking Forum).

Conference Summary

Senior and emerging leaders from top AEC firms will share case studies, lessons learned, and inspiration on topics such as:

  • Knowledge Sharing and Information Management
  • Scaling Research and Innovation Initiatives
  • Implementing Continious Improvement Programs
  • Managing Social Media and Content Marketing
  • Integrating Internal and External Communications
  • Cultivating Communities of Practice

KA Connect 2015 will take place at San Francisco’s Yerba Buena Center for the Arts on May 5th and 6th, 2015. We’ll be announcing speakers and program details over the next several months.

Take advantage of Early Registration Pricing while we plan.

Posted: November 4th, 2014 | Filed under: General | Comments Off on Announcing our Keynote Speakers

Why Do Communities Matter?

Wendell_Berry_525Photo by Guy Mendes

I’ve just finished reading “What Are People For?”, a collection of essays by Wendell Berry. I don’t always agree with everything Wendell Berry has to say, but I certainly feel like a wiser and better person for having reflected on his point of view.

One of my favorite essays in the book was “The Work of Local Culture”. There were two quotes in the essay about the responsibilities of a community which I thought were worth sharing with all of you, who are helping to build communities in your firms.

The first is about building a shared memory. The second is about building trust. And as you’ll see, the two are related.

Communities Build Shared Memory

“However small a landmark the old bucket is, it is not trivial. It is one of the signs by which I know my country and myself. And to me it is irresistibly suggestive in the way it collects leaves and other woodland shed dings as they fall through time. It collects stories, too, as they fall through time. It is irresistibly metaphorical. It is doing in a passive way what a human community must do actively and thoughtfully. A human community, too, must collect leaves and stories, and turn them to account. It must build soil, and build that memory of itself—in lore and story and song—that will be its culture. These two kinds of accumulations, of local soil and culture, are intimately related.”

Communities Build Trust

“For example, when a community loses its memory, its members no longer know one another. How can they know one another if they have forgotten or have never learned one another’s stories? If they don’t know one another’s stories, how can they know whether or not to trust one another? People who do not trust one another do not help one another, and moreover they fear one another.”

Shared Memory and Trust Lead to Helpful Community Members

Sometimes I think it is easy to get lost in engagement tactics and product features (how to build communities) and lose sight of the big picture (why communities matter).

Building shared memory and trust so that community members will help one another is a pretty good answer to the question of “Why do communities matter?” in my book.

Posted: October 22nd, 2014 | Filed under: Quotable | Comments Off on Why Do Communities Matter?

A Really, Really Smart Way to Get Senior AEC Firm Leaders to Start Sharing Knowledge on a Social Network

How do we get our senior leaders to start sharing knowledge on social networks?

It’s a great question, and not just for marketing directors and intranet managers. Most of the senior leaders of architecture and engineering firms we talk to at Knowledge Architecture want to share their knowledge on LinkedIn, the company blog, and intranet. However, they have two very valid concerns which need to be addressed:

1) How do I know what knowledge of mine is valuable?
2) Where will I find the time?

Overcoming Content Anxiety

I gave a talk called “Short Passes: 5 Ways to Beat Content Anxiety” at KA Connect 2014 this past June.

One of the tips I shared came from Andy Ernsting, Brand Communications Leader at DLR Group. Andy shared the story of driving early adoption of SquareOne (their new intranet) at one of our client workshops last fall.

Andy’s tip speaks right to the heart of the two questions above—”what knowledge should I share?” and “where will I find the time?”

“We’re just asking you to comment. Once a week.”

In the clip above I paraphrased what Andy told the participants in our workshop. Here’s the key part:

“We’re just asking you to comment. Once a week. We’re not necessarily asking you to write long posts. We’re not asking you to bare your soul, or at least not at first.

But what we want you to do, once a week, is just comment on something. Ask a pertinent question. Answer somebody’s question. Thank somebody for sharing what they’ve shared.”

Why This Tip is Awesome

First, asking a leader to comment once a week is totally achievable. You are giving them a specific and easy way to add value, something a time-pressed senior leader can surely appreciate.

Second, when you step back and think about knowledge sharing, a lot of times, the value is in the comments. Someone is asking for help because they don’t have an answer. A lot of your senior leaders have that knowledge and they want to share it—they’re just not quite sure how to get started.

Finally, once your leaders start sharing their knowledge in comments and see how easy and rewarding it is, many of them will go on to write the LinkedIn, blog, and intranet posts you wanted them to write in the first place.

Want to Learn More?

Visit the KA Connect website to watch more talks, connect with our community, and learn more about our annual conference on knowledge management in the AEC industry.

Posted: October 9th, 2014 | Filed under: General, Quotable | Comments Off on A Really, Really Smart Way to Get Senior AEC Firm Leaders to Start Sharing Knowledge on a Social Network